Stay2Share Cancellation & Refund Policy · Effective 11/01/2026
Stay2Share LLC runs stay2share.com, where independent hosts list their places. Each host chooses the cancellation policy for their listing. Every listing shows its policy before you book, and the policy shown when you book applies to your booking, even if the host changes it later.
The policies
| Policy | Refund of the nights | After that |
|---|---|---|
| Flexible | Full refund if you cancel at least 1 day before check-in | No refund of the nights |
| Moderate | Full refund if you cancel at least 5 days before check-in | No refund of the nights |
| Strict | 50% refund if you cancel at least 7 days before check-in | No refund of the nights |
| No refunds | None | No refund of the nights |
| Host’s own policy | As the listing shows: a full refund up to a number of days before check-in, and/or a partial refund up to a number of days before | No refund of the nights |
A host’s own policy may also include written terms, such as what happens with severe weather. They are shown on the listing and on your booking.
How to cancel
- Open your trip and choose Request to cancel, before check-in. Add a reason if you like; your host sees it.
- Your host approves it under their policy, approves it with a full refund, or declines it. We email you either way.
- If it’s approved, the refund goes back to your card.
Nothing is refunded until your host answers, and you can withdraw your request while it’s waiting. If your host approves under their policy, your refund is worked out as of the day you asked, however long they take to answer. Requests are answered before check-in; if you’re running out of time, contact your host directly.
What’s always true
- Cleaning fees are always refunded when a stay is cancelled before check-in.
- Taxes the host charged come back in the same share as the stay.
- If your host cancels, you get a full refund, including the cleaning fee and taxes, and any credit you used is returned.
- Unpaid bookings can be cancelled right away from your trip page. Nothing is charged.
- After check-in, cancellations go through your host directly.
How refunds are paid
Refunds go back to the card you paid with, from your host’s payment account. Most banks show them within 5–10 business days. Where a payment method can’t be refunded automatically, we’ll arrange the refund and tell you.
Credit you used comes back to your balance with that host in the same share as the refund. A referral reward someone was due to earn from your stay is cancelled.
Problems on arrival
If the property is significantly different from the listing or not available when you arrive, contact your host first, then email us at stay2share@outlook.com within 24 hours of check-in so we can help.
Questions
Stay2Share LLC · stay2share@outlook.com
