Terms

Stay2Share Terms of Service for Guests · Effective 11/01/2026

These Terms apply when you use stay2share.com, operated by Stay2Share LLC, an Indiana limited liability company (“Stay2Share,” “we,” “us”), to find, book or share stays. By creating an account or booking, you agree to them.

1. Stay2Share is a marketplace

Stay2Share connects guests with independent hosts. We do not own, manage or inspect any property. When you book, your rental agreement is with the host, who is responsible for the property, its description, its safety, its house rules and the stay itself. Some places may be unavailable to book in certain locations at times.

2. Your account

You must be at least 18 to book. Keep your login details private and your information accurate. You are responsible for activity on your account. One account per person.

3. Booking and paying

3.1 The price. The price you see at checkout is the total for your stay: the nights, any cleaning fee, and any taxes the host charges, shown as separate lines. Stay2Share does not add a guest service fee.

3.2 Taxes. Hosts set and collect the taxes for their place (for example sales, lodging or tourist taxes, or VAT). Some hosts include tax in their price and show it on your receipt.

3.3 Discounts and coupons. A host may offer a returning-guest discount or a coupon code for their listing. Coupons work only on the listing they were made for. Credit you have with a host comes off your stay with that host automatically.

3.4 Payment. Card payments are processed by Stripe and charged on the host’s own Stripe account, so the host’s name or business appears on your statement. Stay2Share receives its fee from the host as part of the same payment.

3.5 Confirmation. A booking is confirmed when payment succeeds and you receive a confirmation email. Each checkout is for one stay.

3.6 The host’s requirements. Your host may ask you to sign a rental agreement, pay a security deposit, show ID at check-in or follow house rules, as stated in the listing. If you don’t meet them, the host may cancel under their policy.

4. Cancellations and refunds

4.1 The host’s policy. Each listing shows its cancellation policy before you book: Flexible, Moderate, Strict, No refunds, or the host’s own policy with its refund windows and any written terms. The policy shown when you book applies to your booking, even if the host changes it later.

4.2 Asking to cancel. To cancel a paid booking, send a cancellation request from your trip page before check-in. Nothing changes until your host answers. They may approve it under their policy, approve it with a full refund, or decline it, and we email you either way. You can withdraw your request while it is waiting.

4.3 Your refund is set when you ask. If your host approves under their policy, your refund is worked out as of the day you asked, however long they take to answer. Cleaning fees are always refunded when a stay is cancelled before check-in, and any taxes come back in the same share as the stay.

4.4 If your host cancels, you receive a full refund, including the cleaning fee and taxes, and any credit you used is returned.

4.5 Unpaid bookings can be cancelled right away from your trip page; nothing is charged.

4.6 How refunds are paid. Refunds go back to the card you paid with, usually within 5–10 business days. Credit you used comes back to your balance with that host in the same share as the refund. Our Cancellation & Refund Policy has more detail.

5. Share links and rewards

5.1 Your share link. After your stay you receive a personal share link. If a friend who hasn’t stayed with Stay2Share before books with the same host through your link and completes their stay, that host may reward you. Each listing shows its current reward under “Share & earn.”

5.2 Credit or cash, never both. The host chooses one: credit on your next stay with them, or a cash reward (a fixed amount or a percentage of your friend’s stay). Friends who book with other hosts through your link don’t earn you a reward from those hosts.

5.3 Credit. Credit is a discount from that host for a future stay with them. It is earned only after your friend’s stay is completed, is void if the stay is cancelled, has no cash value, cannot be exchanged for cash or transferred, and expires as that host sets. Where a host allows it, you may save up credit with them up to their maximum.

5.4 Cash rewards are paid to you directly by the host, not by Stay2Share. If a host hasn’t paid you, contact us at stay2share@outlook.com and we’ll help sort it out. You may be responsible for taxes on cash rewards you receive.

5.5 Friends don’t get an automatic discount for using a link. A host may offer a coupon code instead.

5.6 Fair use. If you promote your link, clearly disclose that you may earn rewards (for example “#ad” or “I earn rewards from this link”). You may not use your own link, create fake accounts, spam, or misrepresent Stay2Share or a host. Bookings by people who have stayed with Stay2Share before are not counted as referrals. We may cancel rewards earned against these rules and close the accounts involved.

5.7 Hosts may change or end their rewards. The reward in force when your friend books is the one that applies.

6. During your stay

Treat the property and neighbors with respect, follow the house rules and the maximum guest count, and leave the property in reasonable condition. You may be responsible to the host for damage you or your guests cause. If the property is significantly different from the listing or not available when you arrive, contact your host first, then contact us at stay2share@outlook.com within 24 hours of check-in so we can help.

7. Reviews

After a completed stay you may review it within the time shown on your trip page. Reviews must be honest, based on your own stay, and must not include threats, hate speech, private information or unrelated content. Your first name and the month of your stay are shown with your review. Hosts may reply publicly. We may remove reviews that break these rules, but we don’t remove reviews for being negative. You may not accept anything of value in exchange for a review.

8. Hosts’ notes about guests

After a stay, your host may privately record whether they would host you again. Other hosts you book with may see a summary of how many hosts would host you again, but not who said it or any notes.

9. Liability

To the extent the law allows, Stay2Share is not responsible for the condition of properties, hosts’ acts or omissions, or events during a stay, and our total liability to you is limited to the amount Stay2Share received from your booking. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

10. Disputes, changes and contact

10.1 Problems with a stay are between you and your host first. If you can’t resolve one, email us and we’ll try to help.

10.2 Disputes with Stay2Share. Please contact us first so we can try to resolve it informally within 30 days. These Terms are governed by the laws of the State of Indiana. Any dispute with Stay2Share goes to the state or federal courts in Lake County, Indiana, unless the law where you live gives you the right to bring it there, and either side may use small claims court instead.

10.3 Changes. We may update these Terms. The version in force when you book applies to that booking, and we’ll post the date of any change here.

10.4 Contact. Stay2Share LLC, stay2share@outlook.com.